On Booking

Once your booking has been processed and your flight has been confirmed we will reach out to you and welcome you and your pet.

Flight Overview

A detailed Flight Brief will be emailed to you in advance to provide all the information required for your flight and what you can expect. We also are happy to answer any questions you may have and are available throughout the process to assist you.

Pet Documentation

A few days before the flight we will require your pet’s documentation for review. In certain cases this will be pre-cleared by the relevant authorities at your destination. We can provide assistance with the travel requirements. We will notify you once your pet has been approved for travel.